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Suggest a Celebrity
Fri 30 September, 01:32 PM UT
Waning Moon, 0.35%
Sat 1 Oct 12:13 AM UT
Astrology and Celebrities
The Basics of Astrology
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Support Service working hours by email and telephone
Instant reports are sent by email immediately, 7 days a week, around the clock, including during holidays. The link to download your report is also displayed immediately on the screen after your payment, if you click on the "back to the shop" button.
The support is available from Monday to Friday from 8:00 AM to 7:30 PM, and Saturday from 8:00 AM to 12:30 PM, GMT+1. Astrotheme responds to all messages within a maximum period of 24 hours.
Should you have suggestions or comments, or questions about your order, please contact us at email@example.com.
Check carefully your junk email. If you don't receive our email, sometimes, you are just not reachable. In such a case, try to contact us with another email, and not a professional email which could prevent you to receive our answer.
For any question regarding celebrities (suggestions, comments, photos etc.), please write to firstname.lastname@example.org.
For any particular question regarding partnership, affiliation or commercial offer, please write to email@example.com.
Reports not received
You can view all your orders, recreate and download all your reports at the section "My orders" on your Member page, once signed in on the website. If you have no account, just create an account with the email used for your order.
Please check carefully your spam folder, and if you do not see your order at the section "My orders", send us an email at firstname.lastname@example.org indicating which email address you have used for your order, the date and time of your order and the type of report ordered. The Support Service will respond rapidly, on working hours.
If you made a mistake when you entered your birth data, please, do specify your Astrotheme reference number, we will send your correct report for free to you.
Contact by telephone
We suggest that you first establish a contact by email at email@example.com: we respond to all mails, without exception, as rapidly as possible, within a maximum period of 24 working hours.
For any question but not an order, you can call (33) 09 67 15 52 72.
You can also write to Astrotheme Customer Service, 36, rue Scheffer, 75116 Paris, France.
Please kindly note that we answer postal mail after a contact by email or by telephone.