You will find below where to write to contact us. Important: kindly note that if you use another email or reply to an automated email (daily horoscopes, creation of your account, orders, newsletter, etc.) we will not be able to read you.
Support Service working hours by email and telephone
Instant reports are sent immediately, 7 days a week, around the clock, including during holidays. The link to download your report is also displayed immediately on the screen after your payment.
The email and telephone support is available from Monday to Friday from 8:00 AM to 7:30 PM, and Saturday from 8:00 AM to 12:30 PM, GMT+1. Astrotheme responds to all messages within a maximum period of 24 hours.
Should you have suggestions or comments regarding our Website, its presentation, available applications and new applications that you wish we offered, please write to us at firstname.lastname@example.org, we are very interested in your opinion and we will answer you with pleasure.
For any question concerning your order, or if you notice any anomaly or trouble during the ordering process, please write to email@example.com with the details of your order.
Check your email, your junk email, its configuration and the storage available. If you don't receive our email, sometimes, you are just not reachable, account overquota, or your mail server does not accept Astrotheme. In such a case, try to contact us with another email (yahoo, hotmail, gmail, or aol work fine for example).
For any question regarding celebrities (suggestions, wrong dates, comments, photos etc.), please write to firstname.lastname@example.org.
For any particular question regarding partnership, affiliation or commercial offer, please write to email@example.com
Reports not received
If you think that you have not received anything, please check first your junk email, and send us an email at firstname.lastname@example.org indicating which email address you have used for your order, the date and time of your order and the type of report ordered. The Support Service will respond rapidly, on working hours.
If you made a mistake when you entered your birth data, please, do specify your Astrotheme reference number in order to enable us to rapidly help you, we will send your correct report for free to you.
I can't open or read my report. What should I do?
In most cases, to read your reports, you need Acrobat Reader, the free universal software for sophisticated documents. Generally, you have nothing to do but click on your report. If you don't have it yet, you can get it within a few seconds here:
Contact by telephone
We suggest that you first establish a contact by email at email@example.com: we respond to all mails, without exception, as rapidly as possible, within a maximum period of 24 working hours.
For any question about an order underway, please call (33) 09 50 22 54 54
Contact by mail
You can also write to Astrotheme Customer Service, 36, rue Scheffer, 75116 Paris, France.
Please note that we answer postal mail after a contact by email or by telephone, more rapid and matching our Internet activity. Therefore, a postal mail without prior exchange of emails is meaningless since it will be unanswered.