Fri 22 August, 05:39 PM UT
Waning Moon, 8.00%
Mon 25 Aug 02:12 PM UT
Should you await an email from us, please check your spam folder before contacting us. Most of the time, the message you expect is there.
To read your PDF reports, we suggest that you use Chrome, Internet Explorer, or Safari. Mozilla Firefox works if you have updated it (otherwise, you get blank pages).
Kindly note that if you reply to an automated email (creation of your account, orders, newsletter...) nobody will be able to read you.
Support Service working hours by email and telephone
Instant reports are sent by email immediately, 7 days a week, around the clock, including during holidays. The link to download your report is also displayed immediately on the screen after your payment, if you click on the "back to the shop" button.
The support is available from Monday to Friday from 8:00 AM to 7:30 PM, and Saturday from 8:00 AM to 12:30 PM, GMT+1. Astrotheme responds to all messages within a maximum period of 24 hours.
Should you have suggestions or comments, or questions about your order, please contact us at firstname.lastname@example.org.
Check carefully your junk email. If you don't receive our email, sometimes, you are just not reachable. In such a case, try to contact us with another email.
For any question regarding celebrities (suggestions, comments, photos etc.), please write to email@example.com.
For any particular question regarding partnership, affiliation or commercial offer, please write to firstname.lastname@example.org.
Reports not received
Please check carefully your spam folder, and send us an email at email@example.com indicating which email address you have used for your order, the date and time of your order and the type of report ordered. The Support Service will respond rapidly, on working hours.
If you made a mistake when you entered your birth data, please, do specify your Astrotheme reference number, we will send your correct report for free to you.
Contact by telephone
We suggest that you first establish a contact by email at firstname.lastname@example.org: we respond to all mails, without exception, as rapidly as possible, within a maximum period of 24 working hours.
For any question but not an order, you can call (33) 09 50 22 54 54.
You can also write to Astrotheme Customer Service, 36, rue Scheffer, 75116 Paris, France.
Please kindly note that we answer postal mail after a contact by email or by telephone.