Astrotheme Contact and Support

Support service working hours by email and telephone

Instant reports are sent by email and available in your customer area immediately, 7 days a week, 24 hours a day, including holidays. The link to download your report is also displayed right away in the "My orders" section (once signed in), and on the screen after your payment if you click on the "Back to the shop" button.

Support is available from Monday to Friday, 8:00 AM to 7:00 PM (GMT+1). Astrotheme replies to all messages within a maximum of 24 working hours.

Practical tip

Some email providers may apply strict filters to automated messages. For optimal delivery of our emails (account confirmation, access to studies, etc.), we recommend using a Gmail address whenever possible.

Email contacts

If you have suggestions or comments, or questions about your order, please contact us at [email protected].

For any questions regarding celebrities (suggestions, data, comments, photos, etc.), please contact [email protected].

For any specific questions about partnerships, affiliation or commercial offers, please contact [email protected].

Reports not received

You can view all your orders and freely download your reports for up to seven years from the "My orders" section of your account, once signed in at www.astrotheme.com.

If you made a mistake when entering your birth data, please send us your order reference number along with the corrected information, and we will send you a new report free of charge.

Contact by telephone

Please first establish contact by email at [email protected].

For general questions not related to an order, you may call +33 1 70 91 28 84.

Postal contacts

You may also write to Astrotheme Customer Service, 36 Rue Scheffer, 75116 Paris, France.

Please note that we respond to postal mail only after prior contact by email or telephone.