Astrotheme Contact and Support

Should you await an email from us, please check your spam folder before contacting us. Most of the time, the message you expect is there.

Do not answer the robot confirming the creation of your account, your order receipt, or the newsletter, because no one will be able to read you.

Support Service working hours by email and telephone

Instant reports are sent by email and in your customer area immediately, 7 days a week, around the clock, including during holidays. The link to download your report is also displayed immediately at "My orders" (once signed in), and on the screen after your payment, if you click on the "back to the shop" button.

The support is available from Monday to Friday from 8:00 AM to 7:30 PM, and Saturday from 8:00 AM to 12:30 PM, GMT+1. Astrotheme replies to all messages within a maximum of 24 working hours.

Email contacts

Should you have suggestions or comments, or questions about your order, please contact us at contact@astrotheme.com.

For any question regarding celebrities (suggestions, data, comments, photos, etc.), please contact us at stars@astrotheme.com.

For any particular question regarding partnership, affiliation or commercial offer, please contact us at phdevesle@astrotheme.fr.

Reports not received

You can view all your orders, recreate and download all your reports at the section "My orders" of your account, once signed in on www.astrotheme.com

If you made a mistake when you entered your birth data, please, send us the reference number of your order with the new data to take, and we will send you another report for free.

Contact by telephone

Please first establish a contact by email at contact@astrotheme.com.

For any question but not an order, you can call (33) 09 67 15 52 72.

Postal contacts

You can also write to Astrotheme Customer Service, 36 Rue Scheffer, 75116 Paris, France.

Please kindly note that we answer postal mail after a contact by email or by telephone.