General Terms and Conditions of Sale and Use

These General Terms and Conditions govern the use of Astrotheme.com and the sale of the digital astrological reports offered through its online store.

1. Publisher and Seller

Astrotheme.com is published by Astrotheme, a French simplified joint-stock company (SAS) with a share capital of EUR 37,000, whose registered office is located at 36 rue Scheffer, 75116 Paris, France, registered with the Paris Trade and Companies Register under number RCS Paris B 442 600 441.

For any question concerning an order or a service, customers must contact Astrotheme by email at [email protected]. Order-related requests are not handled by telephone.

Astrotheme can be reached at +33 1 70 91 28 84 for other enquiries. Full contact information is available on the Contact page.

2. Services and Astrological Reports

Astrotheme offers free content and applications as well as paid personalized astrological reports supplied in digital form.

The essential characteristics, content, price including applicable taxes, and indicative length of each report are stated on its presentation page before the order is placed. Depending on the product, the length is indicated as an approximate number of pages or as a range, since the exact length may vary according to the astrological chart concerned.

For every report offered for sale, Astrotheme provides one or more complete examples that can be viewed before ordering. Customers can therefore review in advance the method used, the presentation, the nature of the interpretations, and the amount of content they can expect.

3. Account and Information Provided by the User

Certain website features and access to orders require an Astrotheme account.

Users agree to provide accurate and up-to-date information and to keep their login details confidential.

When a report is calculated from birth data or other information supplied by the customer, the customer is responsible for the accuracy of that information.

4. Orders, Payment and Supply

Before confirming an order, customers can review the products selected, the information entered, and the total price, and can correct any errors. Final confirmation of the order entails an obligation to pay.

Card payments are processed by the secure payment provider Stripe. Astrotheme does not receive or store the customer's full card number.

Once payment has been validated, the report is generated automatically, made available in the customer's Astrotheme account, and sent to the email address provided for the order. Supply is therefore normally immediate, 24 hours a day, 7 days a week.

5. Right of Withdrawal

When entering into a distance contract, consumers generally have a period of fourteen days in which to exercise their right of withdrawal under the conditions provided by the French Consumer Code.

For digital content supplied without a tangible medium, the right of withdrawal ceases to be exercisable when performance has begun before the end of that period, provided that the consumer has expressly consented in advance to immediate performance, has acknowledged that this will result in the loss of the right of withdrawal, and the trader has confirmed that agreement in accordance with the applicable legal provisions.

6. Incorrect Birth Data and Duplicate Orders

If a customer notices an error in the birth data used for a report, including the date, time, or place of birth, Astrotheme will recalculate the report free of charge using the corrected data within a maximum of 48 business hours after receiving the request.

If a customer accidentally orders exactly the same report twice using the same data, Astrotheme will offer another report of the same value or a refund of the duplicate order.

These commercial arrangements are in addition to the consumer's statutory rights and do not restrict them.

7. Nature of Astrological Content

Astrotheme's reports are intended to provide astrological information and interpretation. In particular, they do not constitute a medical or psychological diagnosis, legal or financial advice, and they cannot replace advice from a qualified professional in those fields.

Consumers retain all statutory rights arising from the legal guarantees applicable to digital content.

8. Intellectual Property

The texts, interpretations, software, calculations, graphics, presentations, databases, and other content produced or distributed by Astrotheme are protected by the applicable intellectual property laws.

Purchased reports are intended for the customer's personal use. They may not be reproduced, distributed, resold, or commercially exploited without Astrotheme's prior authorization, subject to the exceptions provided by law.

9. Personal Data

Personal data required for the operation of the website, astrological calculations, and order processing are handled in accordance with applicable data protection rules. Detailed information is provided in Astrotheme's Privacy Policy.

10. Liability

Astrotheme is responsible for the proper performance of its obligations under contracts entered into with its customers under the conditions provided by law.

However, Astrotheme cannot be held liable where non-performance or improper performance results from the customer's own fault, including inaccurate information supplied by the customer, an unforeseeable and unavoidable act of a third party to the contract, or an event of force majeure.

11. Complaints

For any question or complaint concerning an order, customers may contact Astrotheme at [email protected] or by post at: Astrotheme, Customer Service, 36 rue Scheffer, 75116 Paris, France.

12. Applicable Law and Disputes

These terms are governed by French law, without depriving consumers residing in another country of any mandatory consumer protection provisions from which they may benefit under the law applicable to them.

If no amicable settlement is reached, the competent courts are determined in accordance with the applicable legal rules.