Sign InVersion 2.0 - in force since 9 October 2026.
Previous versions of these general terms and conditions are archived and can be provided on request to [email protected]. The version applicable to an order is the one in force on the date of that order.
Preamble
The website www.astrotheme.com (hereinafter the "Site") is published by Astrotheme, a French simplified joint-stock company (société par actions simplifiée) with a share capital of 37,000 euros, whose registered office is located at 36 rue Scheffer, 75016 Paris, France, registered with the Paris Trade and Companies Register under number RCS Paris B 442 600 441, intra-community VAT number FR54442600441.
Telephone: +33 1 70 91 28 84. Email: [email protected].
All information concerning the publisher and the host of the Site can be found on the Legal Notice page.
Article 1. Purpose and scope
These general terms and conditions consist of two inseparable parts:
- the general terms of use (articles 2 to 9), which govern access to the Site and the use of its free services;
- the general terms of sale (articles 10 to 21), which govern the sale of astrological reports and of the other paid services offered on the Site.
The services of the Site are intended for consumers, that is to say natural persons acting for purposes outside their trade, business, craft or profession.
Use of the Site constitutes acceptance of the general terms of use. The general terms of sale are accepted by the Customer when they confirm their order, a link to these terms being displayed just above the payment button.
Article 2. Definitions
- Site: the website www.astrotheme.com, the English-language version of www.astrotheme.fr.
- User: any person accessing the Site, whether or not they have an account.
- Customer: any User who has placed a paid order.
- Account: the personal space created by a User, accessible with a login and password.
- Report: any paid astrological document produced by Astrotheme from the data provided by the Customer, delivered in digital form: PDF file or content viewable online.
- Birth profile: a set of birth data (name or first name, date, time and place of birth) saved by a User in their Account.
Article 3. Access to the Site
Access to the Site requires an Internet connection and suitable equipment, the cost of which is borne by the User.
Astrotheme uses reasonable means to ensure the availability of the Site, but cannot guarantee continuous and uninterrupted access, in particular in the event of maintenance, updates, failure of a technical provider or force majeure. Astrotheme endeavours to announce scheduled interruptions in advance.
Article 4. User account
Accounts may only be created by natural persons aged 18 or over.
The User undertakes to provide accurate information when creating their Account and to keep it up to date. They choose a password, which they undertake to keep confidential, and remain responsible for the actions carried out from their Account. They inform Astrotheme without delay of any fraudulent use of which they become aware.
The User may request the deletion of their Account at any time by writing to [email protected], preferably from the email address of their Account. Deletion takes place within one month of the request. The consequences of this deletion for the User's data are described in the privacy policy. Documents that the law requires to be kept, in particular accounting records, are kept for the legal period.
Article 5. Data concerning third parties
Some services of the Site, in particular relationship and compatibility reports, require the entry of birth data concerning a person other than the User.
By entering such data, the User warrants that they are entitled to provide it and assumes sole responsibility for doing so. Astrotheme uses this data only to produce the requested service, does not use it for any other purpose and does not disclose it to any third party for commercial purposes.
Any person whose data has been entered by a third party may request its deletion by writing to [email protected].
Article 6. User's obligations
The right to use the services of the Site is personal to the User.
The User undertakes not to use the Site for unlawful purposes, not to infringe the rights of Astrotheme or of third parties, not to attempt to gain unauthorised access to the Site's systems, not to disrupt its operation and not to distribute malicious software through it.
Unless Astrotheme has given its prior written consent, the User shall not commercially exploit or resell the services of the Site, nor systematically extract or reuse the content of the Site, in particular by automated means.
Article 7. Suspension and termination of the Account
Astrotheme may suspend or terminate an Account if the User breaches these general terms and conditions, provides manifestly false information when registering, makes fraudulent use of the Site or acts in a way that harms the Site or its users.
Except in the event of a serious breach, unlawful conduct or a risk to the security of the Site, suspension or termination is preceded by a warning sent by email, stating the reason and giving the User fifteen days to submit their observations or remedy the breach.
Termination of an Account does not deprive the Customer of access to the Reports they have paid for, throughout the period of availability provided for in article 14.
The User may terminate their Account at any time, without giving reasons and free of charge.
Article 8. Intellectual property of the Site
All the elements making up the Site, in particular texts, astrological interpretations, databases, software, images, graphics and chart representations, are protected by intellectual property law and remain the property of Astrotheme or its partners.
Any reproduction, representation, adaptation, extraction or reuse, in whole or in part, of these elements, by any process and on any medium whatsoever, is prohibited without prior written authorisation, subject to the exceptions provided for by law.
The rights granted to the Customer over the Report they have ordered are defined in article 18.
Article 9. Nature of the services offered
The services offered by Astrotheme relate to astrology. They are provided for entertainment and personal reflection.
They do not in any way constitute medical, psychological, legal, financial or professional advice of any kind, and cannot replace such advice. The User remains solely responsible for the decisions they make, and is advised to consult a qualified professional for any question falling within these fields.
Article 10. Main characteristics of the Reports
Reports are digital content, produced automatically from the birth data and parameters provided by the Customer. They are delivered in PDF format or, for some of them such as the guides, as content viewable online from the Customer's personal space; the presentation page of each Report specifies its format.
The presentation page of each Report specifies its purpose, content and approximate length. The number of pages varies according to the data entered, the nature of the Report and the astrological configuration obtained.
Reports are available in French on www.astrotheme.fr and in English on www.astrotheme.com.
A complete sample of each Report offered can be downloaded free of charge, so that the Customer can see the form and content of the document before ordering. The Customer is invited to consult it before any purchase.
The quality and relevance of a Report depend directly on the accuracy of the birth data entered, in particular the time of birth. It is the Customer's responsibility to check this data before confirming their order.
Article 11. Prices
Prices are shown on the presentation page of each Report, all taxes included, in the currency chosen by the Customer from those offered on the Site: euro, US dollar, pound sterling or Canadian dollar.
The applicable price is the one displayed when the order is confirmed. Astrotheme reserves the right to change its prices at any time, but such changes do not affect orders already confirmed.
No delivery charges are made, as Reports are delivered in digital form.
Article 12. Order
The order process consists of the following steps:
- choice of the Report and review of its characteristics;
- entry of the birth data and necessary parameters;
- display of a summary detailing the Report ordered, the data entered and the total price to be paid, allowing the Customer to check and correct any input errors before confirming;
- choice of payment method;
- request for immediate performance of the order and acknowledgement of the loss of the right of withdrawal, by ticking a box under the conditions set out in article 15;
- confirmation of the order with the "Pay Now" button, above which are displayed the statement of the obligation to pay and a link to these general terms and conditions;
- payment;
- confirmation of the order sent by email.
The order is only finally concluded once payment has been accepted. The confirmation sent by email summarises the essential elements of the order and constitutes the contract between the parties.
Article 13. Payment
Payment is made online, at the time of ordering, through our payment service provider Stripe. Accepted payment methods are bank card, PayPal, Apple Pay, Google Pay and Link, depending on the Customer's device and country.
The Customer's banking data is collected and processed directly by the payment provider. Astrotheme has no access to it and does not store it.
Article 14. Provision of the Report
The Report is made available in the Customer's personal space on the Site, under "My Orders". The order confirmation email contains the Report as an attachment when it is a PDF document, or a link to view it when it is online content.
Unless otherwise stated on the presentation page of the Report, it is made available immediately after payment has been accepted.
The PDF document can be downloaded directly for four weeks. The Report then remains accessible in the Customer's personal space, where it can be regenerated at any time, for a period of seven years from the date of the order. After this period, Astrotheme no longer guarantees the availability of the document. The Customer is advised to keep a copy.
In the event of difficulty in receiving the Report, in particular if the email has not reached the Customer, the Customer is invited to check their spam folder and then to contact [email protected].
Article 15. Right of withdrawal and waiver
In principle, the Customer has a period of fourteen days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons for their decision or bear any costs other than those provided for by law.
In accordance with article L. 221-28, 13° of the French Consumer Code, this right may not, however, be exercised for the supply of digital content not supplied on a tangible medium, where performance has begun before the end of the withdrawal period, if the consumer has given their prior express consent to such performance, has acknowledged that they will lose their right of withdrawal, and the trader has provided them with confirmation of this agreement.
As Reports are produced and made available immediately after payment, the Customer is invited, before paying, to tick a box by which they request the immediate performance of their order and expressly acknowledge that they will lose their right of withdrawal as soon as their Report has been generated and made available to them. Payment is only possible once this box has been ticked. This choice is recorded and time-stamped, and it is restated in the order confirmation email.
Consequently, the right of withdrawal can no longer be exercised once the Report has been made available. It may be exercised as long as the Report has not been made available, and in the event that the Customer's express consent and waiver have not been obtained, under the conditions below.
To exercise this right, the Customer notifies their decision by means of an unequivocal statement sent to Astrotheme, Customer Service, 36 rue Scheffer, 75016 Paris, France, or by email to [email protected]. They may use the model form reproduced below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for the notification to be sent before the fourteen-day period has expired.
In the event of withdrawal, Astrotheme refunds the Customer all sums paid, without undue delay and at the latest within fourteen days of the date on which it is informed of the decision to withdraw. The refund is made using the same means of payment as used for the initial transaction, unless the Customer has expressly agreed otherwise, and at no cost to the Customer.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
- To Astrotheme, Customer Service, 36 rue Scheffer, 75016 Paris, France - [email protected]
- I hereby give notice that I withdraw from my contract for the provision of the following service:
- Ordered on: .....................................
- Order reference (optional): .....................................
- Name of consumer: .....................................
- Address of consumer: .....................................
- Signature of consumer (only if this form is notified on paper): .....................................
- Date: .....................................
Article 16. Free reissue in the event of an input error
Independently of the rights granted to them by law, and without this commitment replacing them, Astrotheme offers its Customers the following goodwill gesture: when a Customer realises that they have made an error in the date, time or place of birth, Astrotheme reproduces the Report free of charge with the corrected data, on request sent to [email protected] within forty-eight working hours of the order, stating the order reference and the data to be corrected.
Article 17. Legal guarantee of conformity of digital content
Astrotheme is required to supply a Report that complies with the contract. The legal guarantees enjoyed by the Customer are summarised in the box below, in accordance with article D. 211-3 of the French Consumer Code.
The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.
The legal guarantee of conformity entails the obligation to supply all the updates necessary to keep the digital content or digital service in conformity.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.
The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:
1° The trader refuses to bring the digital content or digital service into conformity;
2° Bringing the digital content or digital service into conformity is unjustifiably delayed;
3° Bringing the digital content or digital service into conformity cannot be done without costs imposed on the consumer;
4° Bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;
5° The lack of conformity of the digital content or digital service persists despite the trader's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a price reduction or to termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to first request that the digital content or digital service be brought into conformity.
Where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for the payment of a price.
Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied again in conformity.
The rights mentioned above result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects pursuant to articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee gives entitlement to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.
Any claim under these guarantees should be sent to [email protected].
Article 18. Customer's rights over the Report
Astrotheme grants the Customer, for the Report they have paid for, a personal, private and non-exclusive right of use, for an unlimited period.
This right allows the Customer to view the Report, keep it, print it and make copies of it for their personal use, and to share it with the person it concerns when that person is a third party.
It does not allow the resale of the Report, its public distribution, its publication online, its commercial exploitation, or the creation of derivative works from its content.
Article 19. Liability
Astrotheme is automatically liable, in accordance with article L. 221-15 of the French Consumer Code, for the proper performance of the obligations arising from the distance contract.
However, it cannot be held liable in the event of force majeure, of the unforeseeable and insurmountable act of a third party unconnected with the contract, or of fault on the part of the Customer, in particular where the alleged defect results from inaccurate birth data provided by the Customer.
Astrotheme is not responsible for the content of third-party sites accessible from the Site via hyperlinks, nor for the commercial practices of their publishers.
Article 20. Complaints and consumer mediation
Any complaint may be sent to [email protected] or by post to Astrotheme, Customer Service, 36 rue Scheffer, 75016 Paris, France. Astrotheme undertakes to reply as soon as possible.
In accordance with the provisions of the French Consumer Code concerning "the consumer dispute mediation process" (articles L. 612-1 et seq.), after contacting us and in the absence of a satisfactory reply, you may have recourse, free of charge, to a consumer mediation procedure with:
- CM2C
- 49 rue de Ponthieu, 75008 Paris, France
- Telephone: +33 1 89 47 00 14
- Website: https://www.cm2c.net/declarer-un-litige.php
- Email: [email protected]
The request must be submitted to the mediator within one year of the written complaint sent to Astrotheme.
Recourse to mediation is optional and does not deprive the Customer of any legal remedy.
Article 21. Personal data
The processing of personal data carried out by Astrotheme, its purposes, legal bases and retention periods, the recipients of the data and the rights of the persons concerned are described in the privacy policy, which also provides information on cookies and other trackers.
Article 22. Changes to the general terms and conditions
Astrotheme may amend these general terms and conditions, in particular to take account of legal, regulatory or technical developments, or of changes to its services.
The version applicable to an order is the one in force on the date on which that order was confirmed. No subsequent amendment may be relied upon against the Customer for an earlier order.
Amendments to the general terms of use are brought to the attention of Users by their publication on the Site, together with their date of entry into force.
Article 23. Partial invalidity
If any provision of these general terms and conditions is declared null, void or unenforceable, the other provisions shall remain in full force and effect.
Article 24. Applicable law and settlement of disputes
These general terms and conditions are governed by French law.
In accordance with Regulation (EC) No 593/2008, known as "Rome I", this choice may not have the effect of depriving a consumer residing in another country of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence.
In the event of a dispute, the Customer may bring proceedings, at their choice, before one of the courts having territorial jurisdiction under the ordinary rules of law, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred.
These general terms and conditions are a translation of the French version published on www.astrotheme.fr.
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